If you want to capture data about Reader crashes, you might need to update the Windows registry and create a special dump folder. Two of the most important log files are installer and updater, which track information about application installations and updates. You can then share those files directly with Adobe. The tool can collect data from a variety of Adobe logs and save them as. You can run AcroMonitor yourself or have the user run it and then send you the data for analysis.Īdobe also provides the Log Collector tool for troubleshooting issues that your users might run into, such as an error of Adobe not working with Windows 10. The tool can also provide you with a list of installed applications. The tool lets you gather process and registry dump information, as well as data from the process monitor log. If you're troubleshooting Reader issues, a good place to start is with Adobe's AcroMonitor tool, which collects information about the system environment, running processes and other log data.
It's also possible that features won't work correctly, the users will receive errors or the application will crash, freeze or hang. When users try to run Acrobat Reader after it is deployed, they'll likely run into few problems, if any.
I tried downloading older versions using the procedure listed in the solution, and it was not effective.As an IT admin, you should be familiar with some troubleshooting steps to fix the issue. Please bring back a standard, non DC (aka no cloud stuff) Adobe Reader. I already have my antivirus solution worked out, and I don't appreciate additional software being installed on my computer without asking for it. I only need to open files, look at them, and maybe highlight something.Ĥ.
Adding cloud funcitonality was a feature no one was looking for. I have so many shared drive locations that we sometimes lose track of where everything is. DC tries to upsell the user on a lot of workflows that used to be included free. It never used to take long, a few seconds max. This is frustrating during meetings or discussions when you want to quickly look at a file on your computer, but have to wait for it to open. I have timed over a minute in several instances. The main issue is the incredibly long time delay for opening a file.
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